Contact Us
Whether you have a question about one of our casino reviews, want to flag an update, or simply need help navigating the site, this is the right place. The team behind Online Casinos Australia reviews and researches offshore casinos for Australian players, and we take reader feedback seriously — it helps us keep our comparisons accurate and useful.
How to Reach Us
The fastest way to get a response is by emailing us directly at [email protected]. We aim to reply to all genuine enquiries within two business days.
Before reaching out, it is worth checking whether your question is already answered elsewhere on the site:
- For information about how we evaluate and rank casinos, visit our About Us page.
- For guidance on playing safely and setting limits, see our Responsible Gambling page.
- For the rules that govern your use of this site, read our Terms and Conditions.
What We Can Help With
We are happy to hear from readers on any of the following:
- Factual corrections — if an offer, term or piece of information on the site appears to be out of date, let us know. Casino promotions change frequently, and reader reports help us stay current.
- Editorial questions — if you want to understand how a casino was assessed or why it sits where it does in our rankings, we will do our best to explain our methodology.
- Accessibility or technical issues — if something on the site is not working as expected on your device or browser, a brief description helps us investigate.
- General enquiries — anything else related to our content or how the site works.
What We Cannot Help With
Online Casinos Australia is an independent comparison site. We do not operate any of the casinos listed here, and we are not able to assist with account queries, withdrawal disputes, bonus eligibility decisions or technical issues on a casino's own platform. For those matters, you will need to contact the casino's support team directly — all of the casinos we review offer their own customer support channels.
We also cannot make personal gambling recommendations or advise on whether a particular casino is right for your individual circumstances. Our reviews and ratings are designed to give you the information to make that call yourself.
Affiliate and Commercial Enquiries
Online Casinos Australia earns commission when readers follow links to casinos and register or deposit. This commercial arrangement does not influence which casinos we cover or how we rank them — position is decided by our editorial assessment, not by commercial relationships. If you represent a casino or gambling product and have a commercial enquiry, you are welcome to email us at the address above, though we cannot guarantee a response to every approach of this kind.
A Note on Response Times
We are a small editorial team. We read every message and aim to respond to reader queries within two business days. During busy periods it may take a little longer. We do not operate a phone line or live chat, so email is the most reliable way to reach us.
If you are concerned about your own gambling habits or those of someone close to you, please do not wait for a response from us — visit our Responsible Gambling page for immediate resources and support services available in Australia.